Dear Bill

The Complete Sales Action System and Profit Builder Template

We at BoE Bank would like to thank you for the effort and energy you have given to everybody in the implementation of the Profit Builder Template.
The process flow got real momentum after the presentation to the head office departments, Finance, Credit, Marketing and Human Resources. People stop me in the corridors and enthusiastically talk about sales for the first time and on how we go about doing things and what they can do to support us.

The commercial offices report great successes (two deals in Paarl I BellviIIe to the value of RiO million each, a R2 million deal in Sandton plus business account, leads in process in Pietermartizburg has doubled since last month) since they implemented the template and are looking forward to the roll out of The Complete Sales Action System to support them in this sales drive.

I will be implementing the system within all the head office departments as well. I have already implemented a frequency model for Finance to enhance their image and to be more top of mind in the organisation.

The Complete Sales Action System, Managing Complex Business Relationships, and the Profit Builder is in the process to be developed to become part of our Sales Force Automation (CRM) platform, a product from Pivotal in Canada, to have an electronic interface with the commercial banker to support the whole sales process. We will be live nationally by the end of June2001.

Thank you once again for your enthusiasm and the value you have created for us. Yours sincerely

MARIUS LIEBENBERG
COMMERCIAL SALES
BoE BANK: BUSINESS DIVISION