Call Centre and Collections

THE INTELLAGENT COLLECTOR™

collectionstraining

6-Module Contact Centre Collections System comprising the following modules:
• The Brand
• The Collector
• Know the Client
• Handling Objections
• Closing Techniques
• Putting it all Together

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THE INTELLAGENT TELESALES™

Telesalestraining

6-Module Contact Centre Telesales System comprising the following modules:

• The Brand
• The Basics
• Know the Client
• Handling Objections
• Closing Techniques
• Putting it all Together

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THE INTELLAGENT TEAMLEADER™

Teamleader

6-Module Contact Centre Team Leader System comprising the following modules:

• Introduction
• Team Meetings
• Achieving KPI’s
• Staff Matters
• Coaching
• Tough Issues & Incentives

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