KBI Sales and Relationship Management Systems

Our training systems are referred to as a "systems" and not a training program. The systems combine world class content, with cutting edge implementation templates and management consulting. They are tools which can be used to deliver organizational and cultural change within an organization.

As you can see from the diagram below, traditional sales and CRM (customer relations management) training return on investment (R.O.I.) is often short lived for a number of reasons:

1. The training is often a one time exposure
   
2. There is low reinforcement in house after the sessions
   
3. Implementation tools provided by sales training programs are often negligible
   
4. Limited impact on culture change
   
5. There is no real assistance in operationalizing of business models and practices
   
6. Most sales training programs are very focused on skills and knowledge acquisition not on attitudes and behaviours

Traditional Training ROI

The KBI systems have been implemented and praised by major banks, auto manufacturers, IT companies and various other organizations around the world. According to these organizations the characteristics that make the program unique are a follows:

1. They are focused on implementation not indoctrination
   
2. The entire video and text reference library is permanently on-site and can be used as a training, coaching, and self-study tool
   
3. The systems come in hard copy, video, and on CD-ROM; the CD version allows companies to completely brand edit and customize the program
   
4. Each system has been designed to be competency and outcome based
   
5. Each system integrates with and enhances existing systems because of the high level of customization.
   
6. All clients go through the KBI Master Trainer Certification program
   
7. Templates and tools to ensure long term operationalizing of the systems are provided
   

KBI Training Systems ROI

The Complete Sales Action System and Managing Complex Business Relationships System combined create the most comprehensive, proven successful sales and service training solution m in the market today. It is vehicle that can orchestrate the change in an organization from a passive reactive culture to a proactive sales and service focused culture.

The Complete Sales Action System™ is unique! It covers the complete spectrum of sales and personal marketing. The 25 coaching/training modules go from client research and targeting to actual selling skills and sales management systems. It explores the "how to's of becoming a personal marketer and expert planner and even gives sales management executives and sales/service personnel the tools to keep themselves productive and motivated.

The Managing Complex Relationships System lays out a complete strategy to navigating the politics of selling and deal making, dramatically shortening sales cycles and increasing closing ratios. It identifies key roles of decision makers, client and economic business cycles in practical results orientated templates. These templates and processes allow sales professionals and executives to successfully work their way through the maze of large complex deals. It is ideal for outside sales reps, long sales cycle big ticket item selling, highly charged political selling and lobbying, and key account management.

It has been said that business practices are the same the world over. Although many similar practices are shared in many parts of the world there are many apparent differences ranging from cultural to industry specific practices. The MITS program was custom designed to meet the specific requirements of the motor industry need to develop automotive sales consultants.

It is a customized program adapted from both the Complete Sales Action System™ and the Managing Complex Business Relationship System. The MITS also is comprised of strategies for prospecting and negotiations specifically for the automotive industry, this content is unique to the MITS.